Terms and conditions

undefined

 

Norway Tours is a part of the Primera Travel Group in Scandinavia. Our registered head office is at Skógarhlíð 18, 105 Reykjavík, Iceland.

Before making a reservation at Norway Tours we encourage you to read these Terms and Conditions carefully, as they constitute a contract agreement between Norway Tours and you from the time the booking is made. The person who makes the booking accepts these conditions on behalf of all the people in the group and is responsible for all payments due.

By submitting a booking you confirm to us that you comply with these arrangements.

Once you have submitted your booking and personal details through www.norwaytours.no, you will receive a confirmation and pro-forma invoice of your booking via e-mail. Please note that all online bookings require payment of 20% of the total package price at the time of the booking. If the total price is less than 800 EUR or booking occurs less than 30 days before your arrival date full payment is required.

If you prefer to pay for your booking with a bank transfer, please contact us here and send us all the information regarding the booking, name of the tour, type of car, accommodation and arrival date.

Most of the bookings are confirmed instantly; however, packages that include overnight accommodation and car rental may take a bit longer. One of our sales representatives will contact you within two business days (48 hours) to re-confirm the booking.

The travel documents will be delivered to you once the full payment has been received. You will receive your travel documents: e-tickets, vouchers and itinerary via email.

Please print out these documents, as you will need to show them for all services during your visit to Norway

If by any chance our travel consultant is unable to obtain confirmation (if car rental/ or accommodation is not available) an alternative will be offered. If you do not accept the alternative or Norway Tours is not able to offer you an alternative, you are entitled to cancel with a full refund of the deposit.

Booking services with Norway Tours are available only to persons aged 18 years and older. By submitting a booking, you warrant and confirm to us that you comply with these arrangements.


TERMS OF PAYMENT

Please note that all online bookings require payment of 20% of the total package price at the time of the booking. If the total price is less than 800 EUR or booking occurs less than 30 days before your arrival date full payment is required.

You will be informed by e-mail when you need to pay the balance of your booking which is 30 days before your departure date.

We accept all major credit cards: Visa, MasterCard and American Express.

If you prefer to pay for your booking with a bank transfer, please contact us here and send us all the information regarding the booking, name of the tour, type of car, accommodation and arrival date.


There is no service fee for processing Visa or MasterCard payments. However if you wish to pay for your booking with an American Express card, a  service fee of 3% applies and will be added to the final invoice.


All Prices quoted on Norway Tours are in Euros (€) and per person, unless otherwise specified. All payments and refunds are due in Euros. Norway Tours is not responsible for any changes in currency exchange rates that might occur from the time of booking until a refund is made.


VALIDITY OF PRICES

All rates quoted or shown in our tariffs are based on current prices. All prices mentioned on this site include value-added tax. Norway Tours reserves the right to alter or change already published prices on the website without notice in the event of currency fluctuation, government taxes, or any such costs increases that is outside NorwayTours' control.

NorwayTours reserves the right to alter routes, itineraries or departure times without prior notice should this be necessary due to weather or other reasons that are beyond NorwayTours' control. Please notice that in the case of changes of flights, the passenger is responsible for any additional costs that become payable as a result of such changes.

Prices are guaranteed against any surcharge after an invoice has been issued, unless the increase is due to government laws or currency changes and amounts to 5% of the package price or more. The amount that exceeds 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%.

Any increase due to changes in government laws, i.e. tax changes will be added to the invoice.

If a day tour, package or group tour is cancelled due to circumstances outside our control or minimum numbers are not reached, we will refund the money you have paid. NorwayTours shall then have no further liability towards you.

 

CANCELLATION TERMS

Applied cancellation fees differ between packages (including accommodation and/or car rental) and day tours.

 

Cancellation of packages

For cancellations received up to 30 calendar days before the scheduled departure, a 20% cancellation fee will be charged.

For cancellations received 15 -29 calendar days before the scheduled departure date a 60% cancellation fee will be charged.

For cancellations received 7 -14 calendar days before the scheduled departure date a 80% cancellation fee will be charged.

For cancellations received within 7 calendar days before the scheduled departure date a 100% cancellation fee will be charged.

 

Cancellation of daytours

For cancellations received  at least 7 calendar days before the scheduled departure there is no cancellation fee.

For cancellations received 3 - 6 calendar days before the scheduled departure a 50% cancellation fee will be charged.

For cancellations received within 2 calendar days before the scheduled departure a 100% cancellation fee will be charged.

If you need to make a change to your holiday arrangement you must send us a notification via email at least 4 weeks before departure. For changes we charge up to 50 EUR per person.

Some suppliers frequently charge fees for changes; if this occurs, the extra fee will be added to your total.

Please notice that changes may not be possible within 3 weeks before departure.

 

Cancellation of Norway In A Nutshell Packages

For cancellations received before the scheduled departure a 100% cancellation fee will be charged.

 

Cancellation of Hurtigruten Cruise packages

For cancellations received up to 60-42 calendar days before the scheduled departure, a 30% cancellation fee will be charged.

For cancellations received 41 -28 calendar days before the scheduled departure date a 60% cancellation fee will be charged.

For cancellations received 27 -14 calendar days before the scheduled departure date a 90% cancellation fee will be charged.

For cancellations received within 14 calendar days before the scheduled departure date a 100% cancellation fee will be charged.

 

CAR RENTAL TERMS AND CONDITIONS

NorwayTours cooperates with the best and most reliable car rental suppliers in Norway. Together we provide comprehensive car rental brokering services offering the best available prices, security and the best service in the market. You can be sure that the cars you rent through our service will be in excellent condition.

Age Requirements and Driving Licence

The minimum driver's age for car rentals in Norway is 20 years for vehicle groups Economy, Compact, Compact Wagon, Intermediate 2 and 4 doors and Intermediate Wagon. For all other vehicle groups the minimum driver's age is 25years. The driver must present a valid driver's licence held for a minimum of one year at the time of rental. An International Driving Permit (IDP) / International Driving License (IDL) is also required if your national driver's licence is not in Roman script. This is recommended for translation purposes and may only be used in conjunction with a national driving licence. For vehicles for 9 passengers or more, driving licence D is requested.

 

Additional Driver / Operator

The person named on the reservation must be the main driver, who must be present at time of rental and the payer of any rental charges. Additional drivers can be added for a small fee per day for each additional driver.

 

CDW, TP, LSC, WF, VF and TAX is included in our prices.


Collision Damage Waiver (CDW) , T
heft prodection (TP ), Location Surcharge (LSC), Winterization Fee (WF), Vehicle License Fee ( VF), local surcharges and VAT is included in our prices.

 

Credit Cards

A credit card in the main driver's name is required for renting the vehicle even when a voucher covers the cost of the rental. Cash and/or debit card deposits will not be accepted.

The credit card imprint may be used to pay all extra charges, including extra driven kilometres, extra insurance, parking fines, damages or any costs due to the car rental company as a result of the hirer's use of the car.

Acceptable credit cards are: American Express, MasterCard and Visa.
At the time of rental, an authorization is obtained on your credit card based on the estimated rental charges. There must be sufficient credit on your card to cover all charges. If you don´t have sufficient credit, you could make a bank transfer, so please contact us
 here.

 

Liability

Once you book through www.norwaytours.no you agree to be legally bound by the following terms. Norway Tours acts in good faith and cannot be held responsible for any loss, damage, accidents, sickness or schedule changes caused by weather or road conditions, force majeur such as natural catastrophes, strikes or any other irregularities beyond the control of Norway Tours. Luggage is at the owner's risk throughout the tour. We therefore advise all clients to have insurance cover, as clients are at their own risk on optional tours, such as riding tours, white-water rafting, snowmobiling, etc.

All information on NorwayTours is subject to change and we reserve the right to correct any mistakes that may appear on our website. These general booking conditions are subject to change and we reserve the right to update these conditions without notice.

 

Complaints

Our main goal is to provide you with an excellent service. If you, for any reason, are not satisfied with your holiday package, we would like to hear about it. We recommend you contact us as soon as any incident occurs. All complaints must reach Norway Tours within 10 days after your departure from Norway. Otherwise, any possible compensation entitlement will not be valid.

 

Insurance

Please note that individual travel insurance is not included in the tour price and all medical costs and other costs involved must be paid by the client. It is therefore strongly recommended that participants take out personal insurance, especially for the active tours.

We strongly recommend to all of our clients to purchase comprehensive travel insurance prior to departure to meet any contingencies.